General booking conditions:

Prices and city-tax:

• All prices include VAT.
• All prices and offers exclude the local tax..
  From 01.01.2014, every guest above the age of 14 is charged a local tax, which is calculated per person and night. The local tax must be paid on site.
• In the period from the 06/29/24 to the 08/30/24, apartments C1 and C2 can be only booked at the price for 4 people.
• The Lodge / Beatus apartments on the 2nd floor can only be booked with breakfast or with a surcharge of EUR 20.00 per day.
• For stays shorter than 3 days we charge an additional fee.

Final cleaning:

• Final cleaning costs Euro 40.- up to Euro 50.-.
  No final cleaning will be charged in Marzo (except Easter).

Additional guests:

• For each additional guest we charge Euro 15 up to Euro 45.
  Reductions for children are available on request.

Intermediate cleaning:

• Daily or intermediate cleaning of the flats are available on request and at extra charge.
  Daily cleaning: Euro 10,00 per day
• Intermediate cleaning: Euro 20.00 - 25.00 per cleaning

Breakfast:

• Apartment with breakfast: you can have breakfast with us at an additional price of 18.00 per person and day (buffet).
  Reductions for children are available on request.
• Room rates include breakfast.

Payments:

• You can pay your bill in cash (up to EURO 3.999,99) or in advance via bank transfer.
  You can also pay with debit- or credit-card.

Arrival & Departure:

• The apartments and rooms will be available from 2:30 p.m. on the day of arrival. Of course, you're welcome to check-in earlier and wait around the hotel complex until your room is available.
• On the day of departure, we ask you to vacate your apartment or room by 10:00 a.m.
• No arrivals or departures on Sunday..

Others:

• WiFi is available for free throughout the Hotel complex.
• When booking, please tell us the exact number of guests who will be staying in your room/apartment.
  If you're travelling with children, please tell us their exact age.
• Reservations and bookings made verbally and over the phone are binding. However, we also ask for a written confirmation.
• We're happy to wash your laundry for 5.00 euros/wash.
• The publication of a new price list invalidates all previous price lists.
• All floor plans serve as guidelines and are therefore not binding.

Cancellations:

• We always recommend our guests to take out travel cancellation insurance.
  Travel cancellation insurance
• Please read the information on Italian hospitality-contract-law and the right to enforce the cancellation policies.

cancellations

Given the current difficult situation, we're all faced with extraordinary challenges. Of course, this requires flexibility from all sides. Nevertheless, we will continue to give you a pleasant feeling of calmness, serenity and, above all, safety.

Therefore, all reservations can be cancelled under the following conditions:
- up to 30 days prior to arrival, the deposit paid will be retained as a handling fee.
- less than 30 days prior to arrival, 90% of the total stay booked will be charged.